How much is the application fee?

The application fee is $50 per person. (This includes all people over 18, even if they aren't going on the lease.).

Do you do a credit and background check?

Yes.

Where can I get an application?

You can email, message, or call and ask for one and we'll email you one as an attachment. Info@Welcome2YourNewHome.com, 704-912-0511 (Text), 704-945-6444 (Phone.).

How should the application be filled out?

Each adult, in the household, needs to fill out their own application and email back.

What documents do you require, along with the application?

Initially we require:

color photo ID

3 bank statements for all checking, saving, and retirement/investing accounts

w2 from previous year

3 most recent check stubs

employer offer letter if worked there less than a year

Please note: sometimes we require additional documents in order to complete the application process.

Please also note: We do send your current and previous landlords and employers verification forms. So make sure you include their phone numbers and emails on the application.

Once I've completed my application, what do I do?

You can email the application and all corresponding documents back to Info@Welcome2YourNewHome.com. PLEASE NOTE: Do NOT pay the application fee until after we've confirmed we've received your application and we're going to move forward with your application.  While we may receive multiple applications at the same time, we never ask for more than one application fee at a time.  We go through the approval process with one party.  They're either approved or not approved.  Then we will contact the next applicant in the que.

How can I pay my application and any other fees?
You can pay rent and any other fees by Zelle to Info@Welcome2YourNewHome.com.  When setting up the account note the name as Welcome2YourNewHome.  If your banking Zelle platform asks for a first and last name, just enter Welcome in the First Name spot and YourNewHome in the Last Name spot.

How long does the application process take?

Normally 24-48 hours.  It mostly depends on your current landlord and employer and how fast they respond.

What is the easiest and fastest way to get in touch when I have a question or concern?

If it's not time sensitive or an emergency, please email Info@Welcome2YourNewHome.com and someone will get back to you within a few hours or less.

If it's time sensitive or an emergency, please message 704-912-0511.  If you don't hear from anyone within 5 minutes, please call 704-945-6444 and press 1.  If no one answers, please leave a message. 
 

Do you have your own maintenance team or do you utilize outside individual and companies?

As a boutique property management company, we leverage external professionals and reputable companies to provide maintenance services. This cost-effective approach enables us to offer lower rental rates to our residents compared to similar rental homes.

Here are some of the benefits of outsourcing maintenance:

• Access to specialized expertise: Outsourcing companies often have access to specialized expertise that may not be available in-house. This can be helpful for managing complex properties or properties with unique needs.
• Increased flexibility: Outsourcing companies can provide more flexible staffing options, which can be helpful for property management companies that need to scale up or down their maintenance staff during peak and off-peak seasons.
• Improved quality control: Outsourcing companies often have strict quality control standards that they must adhere to. This can help to ensure that maintenance work is performed to a high standard.

Will we be provided home owner information?

As property managers, our focus is to ensure a smooth leasing process and a positive tenancy experience for our renters. Rest assured, you'll be working directly with us for any property-related matters or inquiries. If you have questions, please don't hesitate to reach out. We're here for you!

I'd like to provide a testimonial.  Where can I do that?

You can email Info@Welcome2YourNewHome.com. And thank you!

If I have general comments, feedback, and ideas where can I provide that information?

Please email us at Info@Welcome2YourNewHome.com We'd love to hear anything you have to tell us!  All feedback, ideas, and general comments are welcome.

What if I need to break my lease early?

Please let us know as soon as possible. We will do our best to start showings, when you're ready, so that we can find a renter asap.  Once a renter is found and moves in, you will no longer be responsible and your lease will be considered completed.

When I move out how will I get my deposit back?

After you provide your new mailing address, you'll receive any deposit due back in the mail, by company check.